All handmade, original items will be shipped in 3-7 business days after ordering unless otherwise stated. Print on demand items typically ship in the same timeline, however due to Covid-19, processing times have become longer so if you have not received tracking information in the 7 day time period, please note that the order may take up to 30 days to ship as Fall But Once works with a manufacturer to complete these orders. Buyers are responsible for shipping costs as well as customs and import taxes that may apply. Please read further to learn about the policy for handmade custom orders.
RETURN & EXCHANGE POLICY
We gladly accept returns, exchanges, and cancellations
Just contact Fall But Once within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items cannot be returned or exchanged
Custom or personalized orders
Perishable products (like food or flowers)
Intimate Items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please reach out via email at firstname.lastname@example.org