FAQ | Fall But Once

Can I schedule to pick up an item in person?

Yes! I am Chicago based so I am willing to meet at a public place in the city for pick ups so we can wave shipping costs.

Can I submit a custom order?

Yes! You can submit a custom order request by reaching out via the contact page, email at fallbutonce@gmail.com, or on social media.

What is the return policy for Fall But Once?

Our return policy allows returns within 30 days of purchase. Items must be in their original condition. For more details, please visit our Store Policy page.

How can I place a custom order?

To place a custom order, please reach out to us via the contact page, email at fallbutonce@gmail.com, or on social media. Provide details of your request, and we will get back to you with further instructions.

Who is the artist behind Fall But Once?

Fall But Once is an online shop composed of handmade, original pieces by artist Ashley LaPoint. Learn more about her journey and inspiration on the About page.

What is the shipping policy for Fall But Once?

Our shipping policy includes various options to meet your needs. We offer standard, expedited, and international shipping. For detailed information, please visit our Shipping & Returns page.

Where can I find information about upcoming events?

You can find information about our upcoming events on the Events page. We regularly update it with details of where we will be showcasing our products next.